Privacy Policy — FleuryBooks Skincare

Last updated: February 26, 2026

FleuryBooks operates FleuryBooks Skincare (the “Store”) and this website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a seamless shopping experience and access to our digital skincare products (PDF guides, downloadable files, trackers, etc.), including our product Clear & Glowing Skin.

Our store is hosted and/or operated through Chariow (www.chariow.com), which enables us to provide the Services (payments, orders, and digital delivery/access). This Privacy Policy explains how we collect, use, and share personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described below.

1) What Personal Data Do We Collect or Process?

When we use the term “personal data,” we mean information that identifies you (or another person) or can reasonably be linked to you. Personal data does not include information that has been collected anonymously or irreversibly anonymized so that it cannot be associated with you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data (including inferences drawn from such data):

a) Contact Information

1. Name
2. Email address
3. Phone number (if provided)
4. Billing address (if required for payment or legal compliance)

Note (digital products): Because our products are delivered digitally, we generally do not collect a shipping address unless it is required for compliance, billing, or you voluntarily provide it.

b) Payment / Financial Data

1. Payment-related information (payment method, status, confirmation)
2. Transaction details (amount, currency, date, order identifier)

Payments are typically processed by Chariow and/or its payment providers. Depending on the payment method, FleuryBooks Skincare may not have access to full card details. Those providers process data under their own privacy policies.

c) Account Information (if you create an account)

1. Username/login identifier, password (or equivalent), account settings and preferences

d) Transaction and Access Data

1. Products viewed, added to cart, wishlisted (if available), purchased
2. Purchase history
3. Access to digital downloads/delivery links (e.g., PDF access, tracker access)

e) Communications With Us

1. Information you provide when contacting support (messages, claims, assistance requests)

f) Device and Connection Information

1. Device, browser, and network connection information
2. IP address and other unique identifiers

g) Usage Information

1. How you interact with the Services: pages visited, clicks, browsing path, date/time, time spent, technical events

2) Sources of Personal Data

We may collect personal data through the following sources:

1. Directly from you: when you purchase a product, create an account, complete a form, or contact us.
2. Automatically through the Services: via your device, cookies, and similar technologies when you browse.
3. From our service providers: when we engage providers (payment, hosting, analytics, customer support, security) that collect or process data on our behalf.
4. From partners and other third parties: for example, marketing/measurement tools (depending on configuration and consent).

3) How Do We Use Your Personal Data?

Depending on how you interact with us and which Services you use, we may use personal data for the following purposes:

a) Providing, Personalizing, and Improving the Services

We use your data to:

1. process payments and fulfill your order
2. provide digital delivery and access to your products (PDF, tracker, files)
3. create, maintain, and manage your account (if applicable)
4. send order/account-related notices (confirmation, access, assistance)
5. store preferences and improve the shopping experience and website performance
6. analyze and improve the quality of the Services and our content

b) Marketing and Advertising (as permitted by law)

We may use your data to:

1. send marketing communications (email, SMS where applicable, etc.)
2. display online ads (if enabled), including based on your site activity (e.g., pages viewed)

You can opt out at any time (see “Your Rights and Choices”).

c) Security and Fraud Prevention

We use your data to:

1. secure access to the Services and authenticate accounts
2. detect, investigate, and prevent fraudulent, illegal, or malicious activity
3. protect users, the Services, and our business

If you create an account, you are responsible for protecting your login credentials. We strongly recommend not sharing your username/password.

d) Communicating With You / Customer Support

1. respond to your requests
2. provide effective support (access, downloads, billing, etc.)
3. maintain our business relationship

e) Legal Reasons

1. comply with applicable law and respond to legal process
2. investigate violations of terms/policies and enforce our rights

4) How Do We Share Personal Data?

In certain circumstances, we may share your personal data with third parties for legitimate purposes consistent with this Privacy Policy, including:

a) With Chariow and Service Providers

For example: hosting, payments, analytics, customer support, cloud storage, security.

b) With Marketing/Measurement Partners (if enabled)

Partners may provide marketing services and display ads. They use data under their own privacy policies. Depending on where you live, you may have the right to opt out of certain forms of targeted advertising (see Sections 10 and 16).

c) With Your Consent

When you request or explicitly authorize sharing (e.g., integrations, widgets).

d) Affiliates / Within Our Business Group

Where applicable, within our organization (if applicable).

e) Legal Obligations and Protection

To comply with legal requests (subpoenas, warrants) or to enforce our policies and protect rights.

f) Business Transaction

In connection with a merger, acquisition, or insolvency, as required by law.

5) Our Relationship With Chariow

The Services are hosted and/or operated through Chariow. Chariow collects and processes personal data relating to your access and use of the Services in order to provide and improve the Services.

Data you submit through the Services is shared with Chariow and with third parties that may be located outside your country of residence for the purpose of providing and improving the Services.

For more information about how Chariow uses your personal data and your rights, please see: www.chariow.com/privacy. Depending on where you live, you may also be able to exercise certain rights via Chariow’s tools/portals.

6) Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices. We recommend reviewing their policies before providing them with personal data.

7) Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from children who are under the age of majority in their country. If you believe a child has provided us with personal data, contact us to request deletion.

8) Data Security and Retention

No security measure is perfect. We implement reasonable safeguards to protect your data, but we cannot guarantee absolute security.

We retain personal data only as long as necessary for legitimate purposes such as:

1. providing the Services and managing your account
2. complying with legal/accounting/tax obligations
3. resolving disputes and enforcing policies

9) Cookies and Similar Technologies

We may use cookies and similar technologies to:

1. operate the website (essential cookies)
2. remember preferences
3. measure audience and performance
4. support marketing/advertising (if enabled and where consent is required)

You can manage cookies through your browser settings and, where available, through the site’s cookie preferences/consent manager.

10) Your Rights and Choices

Depending on where you live, you may have some or all of the following rights (subject to legal limitations):

1. Right to access / know
2. Right to correct
3. Right to delete
4. Right to data portability
5. Right to object and right to restrict processing
6. Right to withdraw consent where processing is based on consent

Targeted advertising / sharing for marketing

Depending on your location, you may have the right to opt out of the “sale” or “sharing” of personal data for targeted advertising (as defined by applicable laws).

Marketing opt-out

You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails. Even if you opt out, we may still send non-promotional messages (order confirmations, access, support).

Identity verification

Where permitted or required, we may verify your identity before processing certain requests.

11) “Do Not Track” / Global Privacy Control

Depending on your location, if you visit our website with Global Privacy Control enabled, we may treat this as an opt-out request for that device and browser where required by law. Other “Do Not Track” signals may not be recognized.

12) Complaints

If you have concerns about how we handle your personal data, please contact us (see “Contact”). Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

13) International Transfers

We may transfer, store, and process your personal data outside your country of residence. Where required (e.g., EEA/UK), we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) or other appropriate safeguards, unless the transfer is to a country deemed to provide adequate protection.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on this website and revise the “Last updated” date accordingly.

15) Contact

If you have questions, want to exercise your rights, or need privacy-related assistance:

FleuryBooks Skincare (FleuryBooks)

Email: [email protected]

16) Opt-Out Preferences (Targeted Ads / Data Sharing)

To opt out of targeted advertising and data sharing (where applicable), please use the site’s cookie/preferences center (if available) or contact us directly at [email protected].